As part of our response and recovery efforts, we proactively shut down our network and systems, and are working diligently to restore both.
Status: Investigating
Last Updated: July 23, 2026 | 11:15 AM CT
Customers may experience difficulty accessing account information, completing transactions or submitting requests online.
No. Your individual coverage status is not at risk during this outage. If your policy is currently active or in a grace period, it will remain in that status until regular payment processing resumes. Once operations are restored, you will be able to make or update payments as needed.
Once operations are restored, you will be able to make a payment or update your payment information as needed.
If a loved one passes away during this time, or you otherwise have a claim under your individual coverage, the claim will be processed and paid in accordance with applicable policy terms and conditions once TruStage is able.
At this stage, it would be premature to draw conclusions about the scope or impact of the incident, including whether any data may have been accessed. We do not want to speculate or get ahead of the facts and will provide additional information as we can.
We understand that situations like this can raise questions and concerns. As our understanding of the situation evolves, we will communicate appropriately.